In this particular 2022 that has changed our lives due to the impact of COVID-19, technology is an important cushion that minimizes the impact suffered by people and companies.
This success represents a boost in the digitization of organizations and marks the future roadmap. Technologies that manage to provide greater flexibility will enable companies to adapt to changes quickly and efficiently.
Table of Contents
The four main strategic pillars attracting the most technological investments from companies for 2022 are digital transformation, operational efficiency, customer-centric innovation and cybersecurity, the first two being the highest priority.
As for more specific technological trends, up to ten types are distinguished: virtual and augmented reality, blockchain, big data, cybersecurity, RPA, machine learning, cloud, digital channels, internet of things and others. Among them, the most relevant are: big data, cloud and digital channels, to which the participants contributed their visions in this meeting.
This great growth is explained by the investments of large companies and the incentives they provide to smaller ones to facilitate their transition to this technology, which offers interesting opportunities:
On the other hand, there are several risks associated with this technology that must also be taken into account:
A company’s transition to the cloud must be carried out efficiently to take full advantage of its benefits. The first step to achieving this is to have an initial plan analyzing the intended starting point and the intended objective. In addition, there are four other main challenges to consider:
The cloud is also bringing about a remarkable change in the human factor because the information is no longer exclusively in the hands of the main person in charge of an organization. Still, rather anyone can self-manage their environment more independently. This supposes a more open environment, where the best solution is to commit to specialized talent training.
Innovation will be one of the priorities in companies. According to the survey above, 65% of them will have a group dedicated to that field and 56% of those who invest in digital channels put customer-centric innovation first.
Another great technological trend is machine learning, which focuses on facilitating operations, and, related to it, RPA (Robotic process Automation), which has a top 3 priority in technological investment for 16% of companies by 2021.
This technology emulates the tasks of a human through robotics and offers important advantages for organizations, making them more productive and competitive. Among them, six mainly stand out:
Technological advances make digital processes increasingly complex, and it is essential to analyze them. For this reason, big data is tremendously useful for companies, and two out of three indicate it as one of the three priorities for technological investment.
The pandemic has accelerated the trend of remote work and, with it, the conversion of the digital home user to a corporate digital user. Therefore, companies seek to know what the experience of their remote employees is like.
This monitoring of the digital experience allows organizations to improve operational efficiency, digital infrastructures, employee satisfaction and security. This monitoring should be expanded in the future with the notable increase in the level of devices and connectivity that the development of the Internet of Things implies.
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