Process Mining In The Digital Workplace – Knowing What Is Happening

Processes are an essential component – and success factor – of the digital workplace. They bring information, functions, and users together. Processes create the context to record, edit and thus use content in a targeted manner. On the way to developing the process results, additional knowledge is generated: how to work. Suppose you compare this with the requirements of how to work from the point of view of effectiveness, efficiency, and, last but not least, compliance. In that case, you often see challenges in operational processes.

Process Mining Creates Transparency – And Options For Action

Complex IT and information landscapes shape companies. Processes often do not occur in a closed environment but across departmental and, in particular, system boundaries.

Classic workflow monitoring approaches, rules, and escalations do not apply here because they are geared towards individual systems. Local inefficiencies and compliance risks can be identified with these means, but the major, overarching challenges, especially when changing systems and communication relationships, remain hidden.

This is where process mining comes in by enabling comprehensive analyzes. Real process cycles can be recognized and visualized. On this basis, outliers can be identified, e.g., long delays, unexpected additional steps, or repeated runs. Different aggregation levels offer a detailed view of individual processes and comparison values.

In addition, various systems also offer support in problem identification and solution development. The detection of patterns and outliers can be done with the help of the system. Typical questions here are: Where are not all cases covered / where do the current tools and processes not provide the necessary support? Where does training have to be given again, if necessary? Where does awareness have to be created?

Possible countermeasures can then be simulated, e.g., additional resources or increased data quality. The recommendations for action derived from this can be continuously monitored and targeted improvements initiated.

Process Mining As Part of The Strategy For Process Management And The Digital Workplace

With the tools and analysis, Next Generation Process Mining supports the implementation and design of the digital workplace on various levels.

• The detection of possible violations of internal and external guidelines supports compliance with compliance and the implementation of risk management.
• The knowledge generated about real processes makes it possible to identify needs for action and possible alternatives. This provides direct support for project management and change management.
• The comprehensive analysis of processes helps to design the tools, information, and means of communication for the implementation of the Digital Workplace: What do users need to perform their tasks in the best possible way? Where do risks have to be avoided or at least reduced? Where is additional training required? Where can additional automatisms help with control and monitoring?
• The comprehensive view creates detailed knowledge about the possibilities and framework conditions of process processing, especially the daily implementation challenges. This can be used to shape and sharpen the vision.