The current IT system landscape is hyper-scaled, hyper-dynamic, and hyper-complex. So it’s no wonder that more and more companies are counting on managed IT services and the support of managed service providers to relieve their IT teams, optimize their IT processes, free up IT resources and reduce their IT costs. But what exactly are contained IT services, and what are the reasons for purchasing managed IT services. You can find the solutions in the following blog post.
Whether a medium-sized company or a large corporation: A solid IT infrastructure is the cornerstone of every company. However, growing digital networking, the inclusion of a more significant number of digital technologies, ever shorter product life cycles, and strict legal requirements mean that the IT structures in companies are becoming ever more comprehensive – and with them, the tasks and areas of competence of the IT teams.
Since there is often a lack of time, money, specialist staff, and the right know-how in companies today, parts of the IT infrastructure are generally looked after more often by an external IT service provider via managed IT services.
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Managed IT services are recurring IT services that are provided on behalf of a company by an external IT service provider, also known as a managed service provider, or MSP for short. These include the provision, monitoring, and administration of applications, network services, storage space, IT security, or the further development of business processes and technical IT support for employees.
The type, scope, and nature of the complementary IT services are defined in advance and contractually agreed between the managed service provider and the company in what is known as managed service agreements, or MSA for short, service level agreements, or SLA for short.
In addition, managed IT services are usually provided monthly, which is why billing is also monthly according to different tariff models.
This means that not only is the billing extremely transparent, but the implementation and quality of the IT services can be measured. As a result, companies have the option of withholding a portion of the amount to be paid or, under certain circumstances, even demanding a fine from the managed service provider in the context of a performance that is not correctly or satisfactorily handed over.
With the managed IT service concept, there are three different types of service provision:
Although managed IT services initially consisted mainly of overseeing server and network infrastructures, they now cover an enormous range of IT, for example:
Also Read: Why Do you Need Managed It Solutions for your Construction Business in Washington DC?
Managed IT services and IT outsourcing are not the same!
While IT outsourcing means outsourcing all IT tasks and IT areas to an IT service provider, the managed IT service model usually only outsources specific areas of the IT infrastructure.
Furthermore, IT outsourcing usually always goes hand in hand with job cuts. On the other hand, managed IT services aim to relieve IT teams so they can better concentrate on their primary tasks.
Another critical contrast between managed IT services and IT outsourcing is that IT outsourcing comes with losing control. With managed services, the assets remain in the company.
Managed IT services offer companies numerous forward-looking benefits.
These include, for example:
Managed IT services are on the rise. This is because these reduce the growing IT complexity, guarantee more transparency, and free IT resources bring added value, inventiveness, and innovation. Because of this, IT professionals agree – that managed IT services are a good decision for any company regarding IT.
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