Employee Experience – Three Techniques To Use Today
Today the importance of customer experience for organizations is well known. There are various frameworks, techniques and methods to detect opportunities and increase customers’ value from the services and products we generate. But, just as the customer experience is a clear objective of organizations, we must not lose sight of the knowledge of the employees […]
Automate Business Processes, Yes. HOW TO DO IT?
Organizations continue to progress in adopting new technologies and ways of working that help improve their profitability and competitiveness. Automating business processes is at the core of this strategy. It brings great benefits: reduction of fixed costs, increase in operational efficiency, elimination of routine administrative tasks, minimization of errors, greater speed, etc. Most Used Technologies […]
Tips For Outstanding Customer Service
Customer service that’s not just okay, but exceeds expectations makes a difference. Such a service determines whether a customer stays, buys from you again, recommends you to others, or leaves a positive rating. Excellent customer service even leads to emotional brand loyalty. In such a case, the shopper will look for your product everywhere because […]
How To Improve Your Customer Communication – Simple Tricks
Whether digital, postal or personal: Clever use is almost more important than choosing the right communication channel. The most important thing: it has to be customer-centric. After all, nobody wants to have the feeling of being the target of marketing or a number in the system – let alone having to familiarize themselves with the […]
Six Ways To Get Your Customers To Sign a Sales Contract
Increasing its turnover and sustaining its activities are complex tasks if customers refuse to sign its contracts. The solution? Adopt the right strategy to convince them. Determine Customer Requirements A successful sale starts with setting customer expectations. For this, it is best to avoid telephone exchanges. The conversation risks being cut short by various constraints […]
Profitability Of A Company – Tips To Increase It
Before considering your own business, you should know a company’s profitability and how it works. Making the correct calculations always to obtain the desired results is essential. Simply put, profitability refers to the benefits you can get from an investment. To better understand the concept and know-how to apply it, here you will find everything […]
The CRM And Its Importance In The Relationship With The Client
What Is A CRM, And What Is It For? CRM is an acronym used to refer to customer relationship management, encompassing customer service, sales, marketing, and everything related to the consumer. A CRM system aims to improve all customer contacts from your business, offering an excellent experience to potential or existing customers throughout the relationship […]
Seven Out-Of-The-Box Pricing Strategies Used By The Pros. Marketing
Adapt Your Prices According To The Competition Align or Determine An Optimal Gap To set the right price, we can refer to the costs of competitors’ products. A company may seek to align, or, on the contrary, determined an optimal price difference concerning its competitors. When should you seek to align your prices? When the […]
Remote Work – Collaboration From Anywhere
Location-Independent Working Is The Trend Starting your day at work not at a fixed workplace in the office, but at home, in a café, or a co-working space? Managing virtual collaboration using digital tools? Working when you are most productive? This is already part of everyday life for many companies. More and more organizations are […]
Project management – A Comprehensive Overview
What Is Project Management? We encounter projects everywhere: house cleaning, garden party, relocation, or a wedding – depending on the complexity, we sometimes have to organize and coordinate more, sometimes less. And now let’s imagine putting on a festival for several thousand people or building a skyscraper. Phew!“A little organization” is no longer enough here […]